Rental Agreement

By booking time at a property owned or managed by Suite Harmony (Calabogie House, Trailhead Lake House, Heron Lodge), and Calabogie Pearl Chalet guests agree to adhere to the HOUSE RULES and RELEASE & WAIVER OF LIABILITY & INDEMNITY AGREEMENTS below.

House Rules

THIRD PARTY BOOKINGS: We would love to host whoever you are booking for, but need those who make the booking to be in attendance during the stay.

BOOKING AGE: Guests over 25 years old are welcome to manage the booking. Please reach out with a special request for approval if you would like to book and are 24 years old or younger.

ADDITIONAL GUESTS: We require the number of expected guests at the time of booking. For safety reasons, please notify us if your guest count changes.

EARLY CHECK-IN/ LATE CHECK-OUT: Might be permitted when requested in advance if schedules allow.

PET POLICY: No pets allowed. When evidence of pets is found on the property, guests forfeit their deposit, and are charged for any additional cleaning.

NO SMOKING: No smoking of any kind is permitted indoors, in or around the pool or hot tub, or within 15 feet of the house. To reduce the risk of fire, and to maintain the appearance of the property, smoking debris must be removed from the grounds. Butts or other evidence of smoking will result deposit forfeiture, and charges for any additional cleaning.

PARTIES & EVENTS: Notify the owners in advance of parties and events to obtain approval. When hosting events, all house rules apply, including those related to conduct, noise and guest count. Calabogie House has a dedicated event space and encourages gatherings when notified in advance.

NOISE: Guests at all Suite Harmony properties are bound by the noise by-laws in their township.

While Trailhead Lake House and Heron Lodge offer much privacy, there are other cottages nearby. Please keep outdoor noise to a respectful level. Quiet hours are between the hours of 2100 hours of one day and 0600 hours of the next day. The houses are equipped with Minut noise monitoring.

Calabogie House offers more flexibility for noise levels, as it sits on over 90 acres.

SEPTIC: The houses are on a septic system. The septic system is very effective; however, it will clog up if improper material is flushed. Flush only toilet paper and natural waste. Please do not flush feminine hygiene products, wipes, paper towels, tissues, etc. not even "flushable" items.

SECURITY: Security is super important to us, our guests, and our neighbours.
Do not share your door access code outside of your guest group.
There are outdoor surveillance cameras on site for your safety and security. The surveillance cameras do not record sound.
Trailhead Lake House and Heron Lodge are equipped with Minut to monitor noise levels and safety issues like smoke on the premises. Minut does not record sound or video.
Do not tamper with, obstruct, or remove security items.

NATURE: Suite Harmony properties are situated in a natural setting. If you or any of your guests are uncomfortable with natural creatures, this area is not the right choice for you. You will not be reimbursed for issues involving natural creatures, spiderwebs, slug trails, birds etc. We also ask that all guests respect nature by not leaving trash on the grounds or feeding wildlife.

SAUNA

For those at Trailhead Lake House with access to the sauna. To ensure your safety, and to keep the sauna in good condition:

- Only use tap water, to create steam. No pool or hot tub water, as the chlorine can damage your health and the sauna

- Drink water before entering, and after exiting the sauna

- Unsupervised use by children is prohibited

- Do not touch the heater

- No smoking while inside the sauna

- No exercise inside the sauna

- It is recommended that you remove your phone, watch and other electronics before entering

- Drinking alcohol before or during your time in the sauna can create health risks

- Seek approval from your doctor before using the sauna if you're pregnant or have heart concerns

- Only remain in the hot sauna for 10-15 minutes

HOT TUB & POOL
For those with access to a hot tub and/or pool. To ensure your safety, and to keep the hot tub and pool in good condition, please:

- Shower with soap and water before you come in.

- Enter slowly (don't jump or dive).

- Keep glass away from the hot tub and pool. Use plastic glasses provided.

- Do not eat in the hot tub or pool.

- Only enter the hot tub if the temperature is under 104°F.

- Limit your soak in the hot tub to 15 minutes, and cool off before re-entry.

- Those with heart disease, diabetes, high or low blood pressure, any serious illness, or pregnancy should consult their doctor before entering the hot tub.

- Replace hot tub cover after each use.

- Do not sit or lie down on pool cover or hot tub cover.

- Turn off high jets on hot tub after use.

- Do not add anything to the water (e.g.; soaps, oils or bubble bath)

- Do not smoke in the hot tub or pool

AMENITIES and SAFETY: Use of all amenities, including but not limited to kayaks, canoes, paddle boats, row boats, other watercraft, dock, lake, pool, hot tub, fire pit, fireplace, and sauna carry risk that may result in serious injury or death. Unsupervised use by children is prohibited.

LAKE SAFETY:
- All persons must wear life vests when in or around the lake.

- The shoreline, and area surrounding the dock is shallow. Do not dive into the lake, as this may result in serious injury or death.

- Never use the lake (including dock, kayaks, canoes, paddle boats, row boats, other watercraft, lakeside fire pit) while under the influence of drugs or alcohol.

- Use of the lake (including dock, kayaks, canoes, paddle boats, row boats, other watercraft, lakeside fire pit) carries risk that may result in serious injury or death. Unsupervised use by children is prohibited.

- Follow all house rules throughout visit, including when in and around the lake.

NO TAPE, GLITTER or CONFETTI: Glitter and confetti are very difficult to clean up. Please do not tape things to our walls as the paint peels off the walls when trying to remove the tape. Please use white sticky putty instead.

SHORT TERM RENTAL VS. HOTEL: You'll be staying in our home - filled with necessities to ensure a comfortable stay. Unlike a hotel, we ask that you keep our home tidy and in good condition. Kindly notify us of anything that has been damaged or broken during your stay.

ROAD CONDITIONS: No refunds will be given for storms or road conditions. Roads can be curvy and steep. Gravel drives are well maintained; however, we highly recommend four-wheel drive during the snow months.

Guests agree to exercise caution and take reasonable steps to ensure safety, including:

Wearing appropriate footwear for snow and ice,
Using the snow shovels, sand, and/or ice melter products provided at the property, and
Promptly reporting any hazardous conditions (such as excessive ice buildup or uncleared snow) to Suite Harmony or its representatives.

Guests are responsible for ensuring their vehicles are in good working order and equipped with appropriate tires for rural Ontario road conditions. The surrounding roads can be curvy, steep, and challenging in all seasons. Guests are expected to drive with caution and adjust their driving to accommodate potentially slippery or difficult conditions.

INFANTS AND CHILDREN: Infants and children of all ages are welcome. Note that equipment and safety items such as stair gates, child-proof locks, cribs, high chairs, etc. are not provided. Guests are to bring their own equipment as required.

CODE OF CONDUCT: Inappropriate conduct includes and is not limited to violence, verbal or physical abuse, violating any part of this agreement, loud music or noise that disturbs others, unauthorized services, programs or gatherings. Those non-compliant with conduct will be dismissed without refund.

FILM, TELEVISON, PHOTOGRAPHY & PRODUCTION USE

RENTAL TERMS AND CONDITIONS

Suite Harmony properties may be used for approved film, television, photography, documentary, interview, commercial, promotional, or other media production purposes, provided that the production use has been disclosed in advance and approved in writing by Suite Harmony before the booking is confirmed.

This section is in addition to all house rules, liability waivers, guest responsibilities, property-specific rules, cancellation terms, payment terms, and other conditions stated above. Approval for film, television, photography, or production use does not waive or replace any other rules or obligations that apply to the booking.

A standard overnight rental booking does not automatically include permission for filming, television production, commercial photography, or other production activity. Any production use must be reviewed and approved separately, and may be subject to additional terms, fees, insurance requirements, and property-specific conditions.

The guest, production company, producer, or person responsible for the booking must provide full details of the proposed production before approval is granted. This may include the type of production, intended use of the footage, number of cast and crew, number of vehicles, equipment being brought to the property, filming areas, schedule, parking needs, set-up and tear-down requirements, and any other special requests.

A refundable damage deposit is required for all approved film, television, photography, and production bookings. This deposit may be higher than set for vacation rental use and is intended to cover potential damage, excessive cleaning, unauthorized use of the property, by-law issues, garbage removal, grounds repair, furniture or décor restoration, lost income, or any other costs resulting from the production. The guest or production company remains fully responsible for any damages, losses, or costs that exceed the damage deposit.

All furniture, décor, fixtures, equipment, landscaping, outdoor areas, amenities, and property features must be protected and returned to their original condition before departure. No furniture, artwork, fixtures, doors, appliances, electronics, window coverings, outdoor items, or décor may be moved, altered, removed, taped, fastened, painted, covered, staged, or modified without prior written permission from Suite Harmony.

The following are not permitted unless specifically approved in writing in advance: drones, generators, smoke machines, fog machines, open flames, candles, pyrotechnics, firearms or prop weapons, stunts, animals, amplified sound, exterior lighting, night shoots, water or lake scenes, vehicle scenes, large equipment, road use, traffic interruption, or any activity that may increase risk to the property, guests, neighbours, crew members, or the public.

The guest or production company is responsible for obtaining any permits, permissions, licences, location approvals, insurance, releases, and municipal approvals required for the production. Proof of appropriate production insurance may be required, including a certificate of insurance naming the property owner and/or Suite Harmony as additional insured.

The guest or production company accepts full responsibility for the conduct of all cast, crew, vendors, contractors, visitors, and production representatives while on the property. All house rules, parking rules, noise restrictions, occupancy limits, safety requirements, and municipal by-laws continue to apply.

Suite Harmony reserves the right to stop, restrict, or refuse any production activity that is unsafe, disruptive, unauthorized, damaging, misrepresented, or inconsistent with the approved use of the property. No refund will be provided if production activity is stopped due to a breach of these terms.

EQUIPMENT RENTALS / SET-UP & TAKE-DOWN (RESPONSIBILITIES, DAMAGE & INDEMNITY)

Equipment rentals and/or set-up and take-down may be made available by request and subject to approval. Equipment rentals may include, but are not limited to: chairs, tables, dishware, glassware, serving pieces, wedding arch/arbor, flameless candles, décor items, and related accessories (collectively, “Equipment”).

IN CONSIDERATION for being permitted to rent, receive, use, or permit use of any Equipment and/or set-up/take-down services, the booking party, herein referred to as the “undersigned”, for themselves, guests, and invitees, acknowledges and agrees to the following:

INVENTORY & CONDITION (UPON RECEIPT — WITHIN ONE HOUR):
The undersigned is responsible for confirming quantities and condition of all Equipment upon receipt (within one hour) of delivery or access being provided. Any missing items, damage, defects, or safety concerns must be reported to Suite Harmony within one hour of receipt. Items not reported within that window will be deemed received in good order (ordinary rental wear excepted).
SAFE USE, SUPERVISION & PROPER HANDLING:
The undersigned is responsible for safe handling, supervision, and use of all Equipment at all times by the undersigned, guests, and invitees. Children must be supervised at all times around Equipment. Equipment must be used only for its intended purpose and in a manner that does not cause damage to the home, decks, grounds, or landscaping.
PLACEMENT & PROPERTY PROTECTION:
Equipment must not be placed or used in a way that creates hazards or blocks exits, walkways, stairs, decks, docks, or access routes. Do not drag tables or chairs across floors—lift and carry to prevent scratching/scuffing. No tape, nails, screws, staples, or adhesives may be used on walls/ceilings/trim. Please use white sticky putty instead.
FLAMELESS CANDLES ONLY:
Only flameless candles are permitted. The undersigned is responsible for safe placement and ensuring all flameless candles are turned off and collected at the end of the event/stay.
WEDDING ARCH / LARGE ITEMS:
The undersigned is responsible for ensuring any arch/arbor and other large items are stable, properly secured/weighted, and safely located. No climbing, hanging, leaning, or attaching loads to any arch/structure is permitted.
DISHWARE / GLASSWARE (RETURN CONDITION):
Dishware and glassware must be returned clean and in the same state it was received, and returned to the original storage location/containers (as applicable). Any breakage must be reported to Suite Harmony.
SET-UP / TAKE-DOWN PARAMETERS:
If Suite Harmony provides set-up/take-down, the undersigned must provide clear access at the agreed time(s) and keep guests/invitees away from active set-up/take-down areas for safety. If set-up/take-down is performed by the undersigned or any vendor, the undersigned assumes responsibility for safe handling and for any damage to the property or Equipment caused by the undersigned, guests, invitees, or vendors.
LOSS, THEFT, DAMAGE & FEES:
The undersigned is responsible for all loss, theft, damage, misuse, staining, breakage, missing items, and excessive wear to Equipment and/or property caused by the undersigned, guests, invitees, or vendors. Suite Harmony may charge for repair, replacement at full replacement cost, cleaning, and/or administrative time, and these charges may be applied to the security deposit and/or charged to the payment method on file as permitted by the booking terms.
RELEASE & INDEMNITY (EQUIPMENT):
To the fullest extent permitted by law, the undersigned, for themselves, guests, and invitees, agrees that all Equipment and related services are used at their own risk and hereby RELEASES, WAIVES, DISCHARGES AND COVENANTS NOT TO SUE Suite Harmony (2831675 Ontario Inc.) and its members, managers, operators, officials, officers, directors, employees, owners and lessees of the premises (the “releasees”) from all liability for any and all loss or damage, and any claim or demand thereof on account of injury to persons or property or resulting in death, whether caused by negligence of the releasees or otherwise, arising from or related to Equipment and/or set-up/take-down.
The undersigned further hereby AGREES TO INDEMNIFY AND SAVE AND HOLD HARMLESS the releasees from any loss, liability, damage, or cost they may incur due to the undersigned’s, guests’, or invitees’ use of Equipment and/or set-up/take-down, including damage to the property or Equipment and any claims brought by any guest, invitee, or vendor.

Release & Waiver of Liability & Indemnity Agreement

IN CONSIDERATION for being permitted to enter the property for vacation rental or any other purpose, the booking party, herein referred to as the "RENTER", for themselves, guests, and invitees, acknowledge, agree, and represent that they have or will immediately upon entering, and will continuously thereafter, thoroughly inspect the property and associated amenities, including provided watercraft for safety. Their continued presence constitutes an acknowledgement that they have inspected house, deck and entire property and finds and accepts such areas as being safe and reasonably suited for their use, and they further agree and warrant that if, at any time, they feel anything to be unsafe, they and all guests will immediately leave the area and advise appropriate persons.

THE RENTER hereby RELEASES, WAIVES, DISCHARGES AND COVENANTS NOT TO SUE Suite Harmony (2831675 Ontario Inc.) personally or as company or corporate representatives, their members, managers, operators, officials, officers, directors, employees, owners and lessees of the premises, all for the purposes herein referred to as "releasees", from all liability to the renter, guests, representatives, assigns, heirs and next of kin for any and all loss or damage, and any claim or demand thereof on account of INJURY to the person(s) or property or resulting in DEATH of the undersigned or guests, whether caused by negligence of the releasees or otherwise while in or upon the area.

THE RENTER hereby AGREES TO INDEMNIFY AND SAVE AND HOLD HARMLESS the releasees and each of them from any loss, liability, damage, or cost they may occur due to their presence in or upon the area and whether caused by the negligence of the releasees or otherwise.

WARNING: Use of all amenities, including but not limited to kayaks, dock, lake, pool, hot tub, fire pit, fireplace, and sauna carry risk that may result in serious injury or death. Unsupervised use by children is prohibited. All persons must wear life vests when in or around the lake. Never use a canoe, kayak, dock, lake, pool, hot tub, sauna, fire pit,fireplace, or sauna while under the influence of drugs or alcohol. Follow all house rules when using amenities

DO NOT WALK ON HOT TUB or POOL COVER as it will collapse. Supervise children at all times to decrease risk of injury or drowning.

SNOW AND ICE MAINTENANCE:
The Renter and their guests acknowledge that while reasonable efforts are made to maintain safe conditions on the property — including snow plowing, sanding, and/or shoveling — Suite Harmony and its associates are not liable for any injuries, damages, or losses to persons or property resulting from snow, ice, or winter-related conditions.

While every effort is made to remove snow and ice in a timely fashion, guests understand that weather conditions, snow removal demands, or other factors beyond Suite Harmony’s control may cause delays in clearing walkways, driveways, or other areas.

The Renter and their guests assume full responsibility for their own safety and that of their guests when entering, exiting, or occupying the property during winter conditions.

By entering the premises, guests waive all claims against Suite Harmony, its owners, agents, employees, contractors, and affiliates for any accident, injury, or damage arising from or related to snow, ice, road conditions, or winter travel to or on the property.

THE RENTER hereby ASSUMES FULL RESPONSIBILITY FOR RISK OF BODILY INJURY, DEATH OR PROPERTY DAMAGE due to the negligence of the releasees or otherwise while in or upon area.

THE RENTER hereby certifies that they and guests have adequate insurance to cover any injury, illness or damage that may be caused or suffered while in or upon area, or else agrees to bear the costs of such damage or injury. The renter further that they have no medical conditions which would interfere with use of hot tub, swimming, canoeing, hiking, climbing stairs, etc. or else assume and bear the costs of all risks that may be created, directly or indirectly, by any such condition and expressly acknowledges such physical activities are dangerous and involve the risk of serious injury and/or death and/or property damage. The renter further expressly agrees that the foregoing release, waiver and indemnity agreement is intended to be as broad and inclusive as is permitted by law and that if any provision is held invalid, it is agreed that the balance shall, notwithstanding, continue in full legal force and effect.

Any dispute, controversy or claim arising out of or related to this Agreement or the interpretation of this Agreement shall be settled by arbitration in accordance to Canadian law, except to the extent modified below. The place of arbitration shall be Ottawa, Canada.

THE UNDERSIGNED HAS READ, UNDERSTANDS THE RISKS, AND VOLUNTARILY AGREES TO THE RELEASE AND WAIVER OF LIABILTY AND INDEMNITY AGREEMENT, and further agrees that no oral representations, statements, or inducements apart from the foregoing written agreement have been made.

By booking a Suite Harmony property, The Calabogie Pearl Chalet or renting equipment, guests agree to adhere to the terms and conditions listed above.

Suite Harmony reserves the right to change these Terms and House Rules at any time, at its sole discretion, without notice. We therefore strongly recommend checking the Terms and House Rules on a regular basis.